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CONCEPT Chapter 1 Method __ Introduction __ The Rationale __ People-Orientation __ Documentation Chapter 2 Business Case __ What is Expected __ A Support Roadmap __ Appendix: Tools Chapter 3 Thinking __ Costs and Benefits __ Pre-Empt Thesaurisation
CONCEPT Chapter 1 Method __ Introduction __ The Rationale __ The (Expected) Results Chapter 2 Business Case __ Plan __ Transition Chapter 3 Thinking __ Riding the Virtual Wave