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This book is an extensively edited and updated reprint of what was posted online between 2003 and 2005, as part of an online magazine called "Business Fitness Magazine".
Focus: cultural/organizational change and knowledge management
If you buy the printed version, the Kindle edition (same content, reformatted for Kindle) is free.
This book can be read online for free on Slideshare.net/robertolofaro
The book can be read online (along with future issues of BusinessFitnessMagazine)on BusinessFitnessMagazine.com
Low-cost printed edition available on Amazon (available worldwide, please check with your local Amazon website for local shipping)
(book published on 2013-10-26)
CONTENTS
Prologue ... iv
Acknowledgements & Rationale ... v
Contents ... vi
1. Introduction ... 11
Genesis of an e-zine ... 12
Positioning and defining the "format" ... 13
Content provisioning and management ... 14
E-marketing on a shoestring before Facebook ... 15
Reaching the audience ... 16
2. Improving the use and control ... 17
Knowledge management vs. knowledge retention ... 18
Introducing knowledge retention ... 19
ISO9000 and knowledge management ... 20
Public and knowledge production ... 21
Knowledge snippets and traceability ... 22
Downsizing and knowledge configuration ... 24
Knowledge Configuration Management & Knowledge Costing ... 25
Knowledge management and participation ... 26
Knowledge and embedded security ... 27
Guidelines for action ... 29
Timeframe for delivery ... 31
Closing ... 32
3. Strategic Outsourcing ... 33
Outsourcing as a magic wand ... 34
What is outsourcing ... 36
Controlling the process ... 38
Framing vs. frameworking ... 41
The content of outsourcing ... 44
Consequences of outsourcing ... 46
Strategy and outsourcing ... 48
Outsourcing and "internal outsourcing" ... 52
Strategic outsourcing ... 54
Costing outsourcing ... 57
Outsourcing contracts ... 61
Managing outsourcing ... 64
Conclusions ... 66
4. Business Continuity Governance ... 67
A knowledge-based definition ... 68
Business Continuity as a project ... 69
Business Continuity vs. crisis management ... 70
Coping with uncertainty ... 71
Managing expectations ... 74
Perception and reality ... 75
Self-protection and threshold levels ... 77
Raising awareness and "controlled crises" ... 78
Systemic approach to Business Continuity and Risk ... 79
Cultural approach to Business Continuity ... 80
Setting priorities ... 81
Business continuity and Outsourcing ... 82
Business Continuity Management ... 83
Continuous improvement ... 86
Dynamic Corporate Governance ... 88
From BCManagement to BCGovernance ... 90
Introducing BCGovernance ... 91
Conclusions ... 92
5. Business Perspective on E-Government ... 93
Introduction ... 94
E-government in perspective ... 95
Why e-government ... 98
Defining e-government ... 100
The economics of e-government ... 102
Past forecasts, current realities ... 103
The hidden costs of e-government ... 105
Converging transparency initiatives ... 106
Business side-effects ... 107
Costing e-government ... 108
Deploying e-government in your organization ... 111
Increasing e-government benefits ... 113
Conclusions ... 114