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Published on 2016-06-16 | Updated on 2023-05-30 14:00:00 | words: 492
This book is available as paperback on Amazon.com (check also to your closest Amazon website for a lower price / no S&H)
The digital edition is available for free on slideshare.net (Acrobat without DRM)
This book is an extensively edited and updated reprint of what was posted online between 2003 and 2005, as part of an online magazine called "Business Fitness Magazine".
The book future issues of BusinessFitnessMagazine will be on BusinessFitnessMagazine.com
Focus: cultural/organizational change and knowledge management
You can contact me on http://www.linkedin.com/in/robertolofaro
(book published on 2013-10-26)
CONTENTS
- Prologue ... iv
Acknowledgements & Rationale ... v
Contents ... vi
1. Introduction ... 11
Genesis of an e-zine ... 12
Positioning and defining the "format" ... 13
Content provisioning and management ... 14
E-marketing on a shoestring before Facebook ... 15
Reaching the audience ... 16
2. Improving the use and control ... 17
Knowledge management vs. knowledge retention ... 18
Introducing knowledge retention ... 19
ISO9000 and knowledge management ... 20
Public and knowledge production ... 21
Knowledge snippets and traceability ... 22
Downsizing and knowledge configuration ... 24
Knowledge Configuration Management & Knowledge Costing ... 25
Knowledge management and participation ... 26
Knowledge and embedded security ... 27
Guidelines for action ... 29
Timeframe for delivery ... 31
Closing ... 32
3. Strategic Outsourcing ... 33
Outsourcing as a magic wand ... 34
What is outsourcing ... 36
Controlling the process ... 38
Framing vs. frameworking ... 41
The content of outsourcing ... 44
Consequences of outsourcing ... 46
Strategy and outsourcing ... 48
Outsourcing and "internal outsourcing" ... 52
Strategic outsourcing ... 54
Costing outsourcing ... 57
Outsourcing contracts ... 61
Managing outsourcing ... 64
Conclusions ... 66
4. Business Continuity Governance ... 67
A knowledge-based definition ... 68
Business Continuity as a project ... 69
Business Continuity vs. crisis management ... 70
Coping with uncertainty ... 71
Managing expectations ... 74
Perception and reality ... 75
Self-protection and threshold levels ... 77
Raising awareness and "controlled crises" ... 78
Systemic approach to Business Continuity and Risk ... 79
Cultural approach to Business Continuity ... 80
Setting priorities ... 81
Business continuity and Outsourcing ... 82
Business Continuity Management ... 83
Continuous improvement ... 86
Dynamic Corporate Governance ... 88
From BCManagement to BCGovernance ... 90
Introducing BCGovernance ... 91
Conclusions ... 92
5. Business Perspective on E-Government ... 93
Introduction ... 94
E-government in perspective ... 95
Why e-government ... 98
Defining e-government ... 100
The economics of e-government ... 102
Past forecasts, current realities ... 103
The hidden costs of e-government ... 105
Converging transparency initiatives ... 106
Business side-effects ... 107
Costing e-government ... 108
Deploying e-government in your organization ... 111
Increasing e-government benefits ... 113
Conclusions ... 114