Viewed 364 times | Published on 2018-05-02 12:49:32References Wirtz, Laura Iacovone, Christopher Lovelock JochenMarketing dei servizi. Casi di studioBookID 106698429ISBN 8871925130(see LibraryThing.com card) Description (from Amazon)---My review: 3.5/5nominally a companion book to https://www.librarything.com/work/14926519/book/108251043, it is actually the better part of the bookas this is the Italian edition, it contains also local casesOutline material: No outline material yet shared