BFM2013_4_07_The hidden costs of e-government

Previous initiatives resulted in mandatory audit, ISO9000, EN14000, mandatory electronic filing, etc.; therefore, the typical attitude is to expect some additional costs.

Introducing e-government obviously adds the typical costs associated with new methods, tools, and business processes.

As happens with any structural and process change imposed from outside on your own business culture, e-government comes with an assumption on how your internal processes should work , and adapting without proper planning could at best result in the same work being done twice, at worst disrupt your internal processes and affect your business viability.

Before outsourcing everything to an external company, replacing internal processes with e-government processes, we suggest that you consider the guidelines delivered on knowledge retention , and the summary information on strategic outsourcing .

Additional costs for your organization could include making some privileged internal information available to competitors, by improperly linking external e-government processes to your internal production and marketing processes.