ISO9000 is just an example of a “standard” that can have significant impacts on your way of doing business- and therefore it is worth spending few words about it.
In the 1990s, ISO9000 certification became a “condition sine qua non”, a cost of staying in the business- as having a telephone.
Eventually, customers practically merged ISO9000 and Knowledge Management, but while the latter has the purpose of reducing the cost of increasing, distributing, and updating knowledge, the former is focused on different premises.
ISO9000 originally simply stated that you were going to be assessed vs. what you stated that would be your quality level- not vs. some “common” or “standard” quality level.
Often knowledge producers became the “bottleneck”, as they were required to produce variants of the same set of information for different destinations – ISO9000, Knowledge Management, etc.
If your organization has already ISO9000 and Knowledge Management initiatives in place, we are not suggesting to trash what you already have: our approach is to find a way to restructure knowledge so that each item can be reused to be “published” for a different public.
Public: yet another concept that is quite often discussed along with Knowledge Management, and quite often distorted into a simple format conversion.
Tailoring your content to a different public is not just a matter of changing layout, or graphical format: often, you have to consider also the different knowledge and experience background of each segment of your audience.